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IT Support

At the core of everything we do is approachable, dependable and qualified IT support.

Unlimited telephone, email and remote support with all of our service plans.

​The IT landscape is ever changing. Technology develops at a rapid pace, users and stakeholders expectations continually evolve and security threats pose a constant threat.

We offer a range of flexible plans from staff cover and escalation for in house teams through to fully managed outsourced support. We avoid the need to employ a highly qualified team, we fill expertise gaps and we provide the same benefits at a fraction of the cost.

 

Our multi-sector experience, brand partnerships and continual investment in training means our team are qualified to guide and support your organisation, keep you protected, up to date and informed about industry developments.

Customer service is key to our success. Unlike our competitors our skilled engineers are on hand when you need them most. There is no waiting for an over worked senior engineer to call you back. The engineer who first answers your request is regularly the one that will see it to a conclusion. This leads to a quicker resolution, less frustration and happier customers.

Fully Managed

We understand what it's like when systems you rely on stop working.

We have a range of flexible monthly service plans based on 6, 12 and 24 month terms designed to support your business with proactive support and maintenance.

With predictable monthly costs you can get all of the benefits of a highly skilled in-house team at a fraction of the cost.

Our services extend beyond those of traditional IT support by offering businesses guidance in areas such as policies, compliance, strategy, PCI and GDPR, giving you the confidence of knowing our work meets industry best practices.

All our agreements begin with a full audit and include regular reviews so you can measure progress over time. Call on our help desk anytime and backed by our proactive site visits and 24*7 monitoring you can be confident we're constantly working to keep you online.

All of our contracts include liaison with 3rd parties to ensure we'll see your issue through to resolution, saving you time and guaranteeing that you're never caught between suppliers at a critical time.

Our plans are designed to reflect the size of your business but each includes:

UNLIMITED
EMAIL SUPPORT

UNLIMITED
TELEPHONE SUPPORT

UNLIMITED
REMOTE SUPPORT

DEDICATED
ACCOUNT MANAGER

PROACTIVE MAINTENANCE
AND MONITORING

HIGH QUALIFIED
SERVICE
DESK

Hybrid

At the core of everything we do is approachable, dependable and qualified support.

With an emphasis on partnership we work with in-house IT managers and teams to provide extra capacity, cover for leave and as an escalation point for challenging issues. This gives you the comfort of knowing you can flex up and access a highly skilled and qualified team when you need us without incurring extra overheads. 

We often find that stretched in house teams don’t have the time to check and resolve regular maintenance issues. Working in partnership our proactive service means we regularly test systems, identify issues and help resolve them before they become a problem. With over 800 checks in our regular maintenance plans we systematically monitor areas such as backups, performance, security and record trends to prevent avoidable downtime and unexpected costs. 

Our plans are designed to reflect the size of your business but each includes:

UNLIMITED
EMAIL SUPPORT

UNLIMITED
TELEPHONE SUPPORT

UNLIMITED
REMOTE SUPPORT

DEDICATED
ACCOUNT MANAGER

PROACTIVE MAINTENANCE
AND MONITORING

HIGH QUALIFIED
SERVICE
DESK

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Strategically based in Oxfordshire and servicing UK wide

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If one of our engineers has asked you to run one of our remote support tools you can get them here, simply choose the one that's right for your computer.

Android

Apple IOS

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