Telephony
Big changes to the way we make and receive calls are coming.
BT Openreach has announced that they plan to switch off the traditional telephone network by 2025 and move everyone over to a fully digital network.
This will affect everything that uses the old network like phone systems, alarms, EPOS machines, door entry systems, CCTV and fax machines.
Don’t despair.
There is time to plan and migrate to a modern business platform. There may also be options to upgrade your existing hardware to support IP based calling.
We’re on hand to help steer you through the minefield and make recommendations that will respect the investments you’ve already made.
From SIP trunks that integrate with your existing phone systems to fully hosted unified business grade solutions.
With the rise in remote working a flexible phone solution can put you closer to your customers, reduce dependencies and save you money.
We have a range of services that will suit your needs and at competitive rates that we guarantee will beat your fixed line call plans.
Phone Services
We’re partnered with one of the countries biggest providers to deliver resilient and secure SIP trunks. SIP is an industry standard and a type of internet telephony service that connects customers with private phone systems to the telephone network using an internet connection. It is a great way to upgrade an existing system and can often bring immediate cost savings in call and connection charges.
SIP trunks are scalable. Traditional ‘fixed’ line technology limits the number of concurrent calls you can make based on the number of ‘lines’ you have and results in paying for capacity you never use. SIP trunks are packaged more accurately for your needs, allow you pick telephone numbers regardless of geography and allowing you to easily scale up and down to meet your needs.
Hosted Phone Systems
A lot of our customers are migrating to hosted systems, reducing the cost of maintaining onsite hardware and the overheads of staff to manage and maintain them. Hosted phone systems bring with them a lot of advantages, introducing genuine unified comms and operational efficiencies that onsite solutions struggle to replicate.
With Ridgeway IT moving to a hosted solution is easily achieved. We’ll do the heavy lifting. We’ll plan, setup and support your new system, and you can even keep your own numbers.
We’ve partnered with RingCentral, a cloud based solution provider, dedicated to this service. Offering a range of flexible packages for small business through to large enterprises, you can pick a plan that has the features and inclusive minutes your business needs, simplifying monthly costs and making it easier to budget.
Some of the key benefits include:
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Support from Ridgeway IT with 24hr escalation from RingCentral
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Real time analytics, wallboards and reporting
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Call queues, IVRs (interactive voice response i.e. press 1 for sales), Voicemail to email, business hours call routing
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Localised telephone numbers from 1000’s of cities and towns worldwide allowing you use your existing team to provide a local presence
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Call recording, hot desking and unlimited call and video conferencing
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Desktop phones and soft phones clients for desktops, laptops and phone apps for smart phones at no extra cost. This allows you to answer and transfer calls seamlessly between your devises, so you can take your extension and work from anywhere
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Enterprise-grade security, multi-site support, omnichannel contact centre and outbound SMS
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Integrations with 100’s of apps you know and love, including CRM (supporting click to dial) and Microsoft Teams, a truly unified platform
Option 1: Microsoft Phone System
Through our Microsoft partnership and preferred reseller rates you can purchase Microsoft Phone System and Calling Plans. This enables you to make and receive calls directly from Teams on your desktop/laptop, through the smart phone app or with compatible telephone handsets.
A Microsoft phone system is feature rich (https://docs.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system), can be deployed quickly and easily and you can port your numbers into the service. Get the benefits of a resilient and global platform hosted by one of the worlds largest tech companies.
Option 2: Direct Routing
Direct Routing allows you to connect Teams to our preferred Microsoft certified UK telephony partner. This means you can take advantage of cheaper call rates (vs Microsoft own Calling Plans), offers more flexibility and is backed by 24*7 support.
Direct Routing is a great option for businesses that already use Teams, are looking to consolidate their use of communication tools, have limited in-house expertise or are looking to combine it into a single platform with inbound and outbound calling included.
Microsoft Teams
Microsoft Teams (included as standard with Microsoft 365 Business and Enterprise plans) has seen huge adoption during the pandemic, enabling flexible remote working and becoming common place for many businesses.
But beyond hosting video meetings, chatting and calling between users few people realise that Microsoft Teams can also act as a powerful phone system and handle your inbound and outbound voice calls.
There are two options when it comes to integrating your voice calls with Teams.
Proud to partner with:
Microsoft Teams
Microsoft Teams (included as standard with Office 365 Business and Enterprise plans) has seen huge adoption during the pandemic, enabling flexible remote working and becoming common place for many businesses.
But beyond hosting video meetings, chatting and calling between users few people realise that Microsoft Teams can also act as a powerful phone system and handle your inbound and outbound voice calls in its own right.
There are two options when it comes to integrating your voice calls with Teams.
Option 1: Microsoft Phone System
Through our Microsoft partnership and preferred reseller rates you can purchase Microsoft Phone System and Calling Plans. This enables you to make and receive calls directly from Teams on your desktop/laptop, through the smart phone app or with compatible telephone handsets.
A Microsoft phone system is feature rich (https://docs.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system), can be deployed quickly and easily and you can port your numbers into the service. Get the benefits of a resilient and global platform hosted by one of the worlds largest tech companies.
Option 2: Direct Routing
Direct Routing allows you to connect Teams to our preferred Microsoft certified UK telephony partner. This means you can take advantage of cheaper call rates (vs Microsoft own Calling Plans), offers more flexibility and backed by 24*7 support.
Direct Routing is a great option for businesses that already use Teams and are looking to consolidate their use of communication tools, perhaps have limited in-house expertise and are looking to combine it into a single platform with inbound and outbound calling included.
If you’re interested in learning more about any of the Managed Telephony services we offer and how they might work for your business do give us a call today.